Refund Policy

We take pride in being customer friendly and having business practices that are simple and effective. We want you to be completely satisfied with your wine and order experience. If you have any concerns or problems with our product or your order, please contact us immediately at paul@jlwoodwine.com.

What is an easy way to contact JL Wood?

Our owners want to earn the trust and satisfaction of our customers. For internet orders only email us at paul@jlwoodwine.com.

Can I cancel an order?

Orders cancelled before shipment from our warehouse are subject to a small re-stocking fee of $10.00.

What if my wine arrives damaged? Can I return it?

We guarantee our products. If they arrive damaged, such as box damage or leakage, we will either replace your order or provide you with a refund. There are laws that prevent the return of opened or damaged alcoholic products. We are unable to provide refunds for wines damaged by adverse weather (extreme heat and cold) during shipping. Please consider weather conditions between California and your address before ordering. We may ask you to send us pictures by email of the damaged box or the wine in a glass. To report damage or other problems with your shipment and request a refund, please report the problem by email: paul@jlwoodwine.com